Returns & Refunds Policy

Eligible for a full refund

Your payment was captured but your profile was never activated due to a technical or gateway error.

You were charged more than once for the same profile activation (duplicate charge).

Eligible within 7 days of payment

If you change your mind before your profile has gone live and become visible to recruiters, you can request a refund within 7 days of payment.

Not eligible for a refund

Your profile has already been published and is visible in the candidate directory, or has already received one or more recruiter invitations.

More than 7 days have passed since payment.

Your profile was suspended for containing false or misleading information.

How to request a refund

Email contact@workback.online with your registered email address and payment reference (shown on your payment receipt). We aim to respond within 2 business days.

Refund timeline

Approved refunds are issued to the original payment method via Razorpay or PayU (whichever was used) and typically reflect within 5–7 business days, depending on your bank.